Returns & Exchanges

At Gratitude Gift Hampers, we take pride in the quality of our curated gifts and want you to be completely satisfied with your purchase. If your hamper arrives damaged or does not meet your expectations, our streamlined return process ensures a quick and easy resolution.

Return Process

• 1.
  Contact Our Support Team

  Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged items and the original packaging to help us assess the claim and improve our shipping standards.

• 3.
  Receive Authorization

  Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the return is due to damage or error.

• 4.
  Process Refund or Replacement

  After we receive and inspect the returned hamper, we will issue a full refund to your original payment method or dispatch a replacement gift immediately.